Shipping & Returns
Shipping Policy
Drivers may ask for verbal confirmation of receipt from a safe distance to satisfy the signature requirement, or may leave lower-cost shipments at your door with no signature required. And, as always, delivery will be fast and free.
If your order has already been shipped. You can generate a return label or have one emailed to you. Then contact the carrier to arrange a free, contactless pickup. Or return your product to Doum within 14 days of the store's reopening.
Return & Exchange Policy
For an exchange or refund, you can return your products within 90 days, Simply return the unopened items and please return them with proof of purchase. If the returns criteria are not met fully, we may refuse the return. This policy is in addition to your statutory rights and Doum commercial guarantees.
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Your receipt and the item’s original packaging are required for all returns and exchanges. We issue refunds through the same method of payment as the original payment (e.g. credit card purchases will be credited to the original credit card account).